Industrial Skills Framework (IndSF)
HOSPITALITY
The Industrial Skills Framework (IndSF) for Hospitality is a comprehensive guide designed to develop a skilled and adaptable workforce for Malaysia’s dynamic hospitality sector. It outlines the critical competencies and career pathways necessary for professionals to excel in a rapidly evolving global environment.
Over the years, the framework has evolved across multiple editions, reflecting the industry’s changing needs and priorities. By offering clear guidance on skills development and training, IndSF Hospitality continues to serve as a key resource for driving excellence and sustainability within the sector.
The document features four (4) core components:
- Sectorial Information
- Career Pathways
- Job and Skills Description
- Recommended Training Programmes
The document encompasses four (4) fundamental components:
- Sectorial Information
- Career Pathways
- Job and Skills Descriptions
- Recommended Training Programmes
1st Edition
IndSF Hospitality 1st Edition was developed and launched in 2019 in partnership with:
IndSF Hospitality 1st Edition established a comprehensive framework with five key focus areas:
- Front Office
- Houskeeping
- Sales and Marketing
- Revenue Management
- Hotel & General Manager
2nd Edition
IndSF Hospitality 2nd Edition was published in 2023, featuring significant updates to address the impact of the COVID-19 pandemic and the evolving needs of the hotel industry. This enhanced framework refines the original focus areas, expands job roles and includes a broader range of competencies. It reflects the industry’s growth and the demand for specialised skills in a post-pandemic world. The document was enhanced in collaboration with:
IndSF Hospitality 2nd Edition established a comprehensive framework with five key focus areas:
- Front Office
- Houskeeping
- Sales and Marketing
- Revenue Management
- Maintenance
3rd Edition
The 3rd edition of IndSF Hospitality is designed to support the government’s Visit Malaysia Year 2026 (VMY2026) campaign by equipping the hospitality workforce with updated skills and competencies to meet international standards.
This framework supports Malaysia’s National Agenda by strengthening international tourism competitiveness, driving economic growth and expanding career opportunities within tourism and other related industries.The document was enhanced with contributions from the following collaborators:
Key Collaborators:
Supporting Collaborators:
IndSF Hospitality 3rd Edition established a comprehensive framework with key focus areas:
- Tourism
IndSF Hospitality 1st Edition:
This document features:
- 16 Job Positions
- 5 certification programmes
- 327 soft and technical skills
IndSF Hospitality 2nd Edition:
This document features:
- 61 Job Positions
- 48 certification programmes
- 378 soft and technical skills
This document features:
- 36 Job Positions
- 72 certification programmes
- 255 soft and technical skills
3rd Edition
Industrial Skills Framework (IndSF)
HOSPITALITY
1st Edition
2nd Edition
- Sales and Marketing
- Front Office
- Revenue Management
- Housekeeping
- Maintenance
1st Edition:
- 16 job roles
- 5 certification programmes
- 327 soft and technical skills
2nd Edition:
- 61 job roles
- 48 certification programmes
- 378 soft and technical skills
DEVELOPMENT OF IndSF DOCUMENT
In conformity with the government’s efforts to achieve a target of 30 million tourists for Visit Malaysia 2020 (VM2020), a joint collaboration had taken place between Human Resource Development Corporation (HRD Corp) and Malaysian Association of Hotels (MAH) in developing the framework that was introduced to the industry in 2019. Prior to the launch, series of workshops were organised involving 56 subject matter experts who provided their insights into critical skills and talents needed for the hotel industry.
An official launch event was organised by HRD Corp together with Ministry of Tourism (MOTAC) and MAH on the 9th December 2019 to introduce this initiative to the industry. The ceremony was officiated by Deputy Minister of Human Resources, YB Dato’ Haji Mahfuz bin Haji Omar, and witnessed by the Secretary –General of Ministry of Human Resources, Dato’ Amir bin Omar, HRD Corp Chairman of the Board of Directors, Dato’ Noor Farida binti Mohd Ariffin, HRD Corp Chief Executive, Elanjelian Venugopal, MAH President, Kamaruddin Baharin, MAH Chief Executive Officer, Yap Lip Seng and Deputy Secretary-General (Promotion) of Malaysia Tourism Promotion Board, Dato’ Mohmed Razip bin Hasan.
