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Customer Satisfaction Index (CSI) Survey
Measuring customer satisfaction levels towards our services
The HRD Corp 2022 Customer Satisfaction Index (CSI) survey is conducted to measure the level of customer satisfaction towards our services and is targeted at HRD Corp registered employers and training providers.

This annual Customer Satisfaction Index (CSI) survey will be held from 19 December 2022 to 6 January 2023.

Registered Employers

Four (4) segments of questions comprising:

  • Customer Touch Points – Experience with HRD Corp
  • Grant Application and Claim Processes Satisfaction Level
  • HRD Corp Product and Services Awareness
  • Perception Towards HRD Corp


Take the Survey

Training Providers

Five (5) segments of questions comprising:

  • Customer Touch Points – Experience with HRD Corp
  • Grant Application and Claim Processes Satisfaction Level
  • Satisfaction with HRD Corp Training Providers’ Process
  • HRD Corp Product and Services Awareness
  • Perception Towards HRD Corp
Take the Survey

RESOURCES

REPORTS
The latest training digests, insights and references for employers and employees
FORMS
Download and submit forms for your claims
CIRCULARS
Implementation, revision or enhancement of programmes relevant to trainers and employers
INDUSTRIAL SKILLS FRAMEWORK (IndSF)
Deep-dive into the industrial skills framework (IndSF) HRD Corp has designed
ALLOWABLE COST MATRIX
Understand the allowed claimable costs, maximum claim and claim eligibility for different training types.
ONLINE SERVICES
View and access our ready online services for easy application
FAQ
Get instant answers for the frequently asked questions for our website and services.